FREQUENTLY ASKED QUESTIONS
Your search for reliable cleaning services in Perth ends here! Browse our FAQ guide for answers, and reach out to our team for personalized support – we’re always happy to help!
Can you provide same-day cleaning?
While we strive to accommodate all requests, same-day cleaning depends on availability. We manage to fulfill around 60-70% of same-day requests based on location and scheduling, so the odds are in your favor!
Do I need to be home during the cleaning?
Whatever works best for you! Whether you’re at home or prefer to provide access through a key or lockbox, we’re flexible. Our cleaners will notify you when they arrive and give you a heads-up before they finish.
Do I need to provide cleaning supplies?
No, our cleaners come fully equipped with everything needed for the job.
How long will it take to clean my house?
The cleaning duration depends on the size of your property and the scope of work required. We can provide an estimate once we know more about your specific needs.
1. What services does PMC offer?
We provide a wide range of cleaning and maintenance services, including house cleaning, end-of-lease cleaning, Airbnb cleaning, carpet cleaning, window cleaning, and gardening services such as lawn mowing, hedge trimming, weeding, and general yard care.
2. Do you offer one-time services or regular maintenance?
PMC offers both one-time cleaning or gardening services and regular maintenance packages tailored to fit your schedule and needs. Whether you need weekly, bi-weekly, or monthly services, we've got you covered.
3. Are your products eco-friendly?
Yes, we prioritize the use of eco-friendly and non-toxic cleaning products to ensure the safety of your family, pets, and the environment. For gardening services, we also implement sustainable practices wherever possible.
4. Do I need to provide any equipment for cleaning or gardening?
No, our team arrives fully equipped with all necessary tools and products to complete the job efficiently. However, if you have any specific products or equipment you prefer us to use, we’re happy to accommodate your request.
5. Can I book services on short notice?
Yes, we offer flexible scheduling and will do our best to accommodate last-minute bookings. However, for guaranteed availability, it's recommended to book in advance.
6. Do you provide end-of-lease cleaning services?
Yes, PMC specializes in end-of-lease cleaning, ensuring that your property is spotless and meets the requirements of real estate agents or landlords for a smooth bond return.
7. Are your staff trained and insured?
Absolutely. All of our staff are professionally trained, background-checked, and fully insured to provide peace of mind with every service we deliver.
8. Can you customize the services according to my specific needs?
Yes, our services are completely customizable. Whether you need a deep cleaning in certain areas or special attention to your garden, we will tailor our offerings to suit your specific requests.
9. How do I pay for the services?
We accept various payment methods, including cash, credit card, and online transfers. Payment is typically made upon completion of the service unless otherwise agreed.
10. What happens if I’m not satisfied with the service?
Your satisfaction is our priority. If you're not fully happy with the results, simply let us know within 24 hours, and we’ll arrange to readdress any issues at no additional cost.